Legal
Privacy Policy
Last updated: September 2026
1. Introduction
Vitalcore Global Pte. Ltd. ("Vitalactive," "we," "us," or "our"), registered at 68 Circular Road, Singapore 049422, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit vitalactive.co (the "Site") or purchase our products, how we use it, and the choices you have.
By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly: your name, email address, shipping and billing address, and phone number, typically when you join our waitlist, sign up for updates, or place an order.
- Payment information: when you make a purchase, payment is processed by our third-party payment provider, Stripe. We do not collect or store your full card number, expiry date, or CVC on our own servers — this information is handled directly by Stripe under its own privacy policy.
- Automatically collected information: when you browse the Site, we (or our hosting and analytics providers) may automatically collect your IP address, browser type, device information, referring pages, and general usage data through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer support;
- Communicate with you about your order, account, or inquiries;
- Send you marketing communications, product updates, or promotional offers, where you have opted in (you can unsubscribe at any time);
- Improve and personalize the Site and our products;
- Detect, investigate, and prevent fraudulent transactions and other illegal activity;
- Comply with legal obligations.
4. Cookies and Tracking Technologies
The Site may use cookies and similar tracking technologies to operate and improve your browsing experience, remember your preferences, and understand how visitors interact with the Site. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly if you do so.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, such as Stripe (payment processing), Netlify (website hosting), shipping and fulfillment carriers, and email or customer service platforms;
- Legal authorities, where required to comply with applicable law, regulation, legal process, or governmental request;
- A successor entity, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.
6. International Data Transfers
As we work with international service providers, your information may be transferred to, stored, and processed in countries other than the one in which you live, including Singapore and the countries where our service providers operate. We take reasonable steps to ensure your data continues to be protected wherever it is processed.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal data;
- Withdraw consent to marketing communications at any time;
- Object to or restrict certain processing of your data.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law, including Singapore's Personal Data Protection Act (PDPA) and, where applicable, other regional data protection laws.
9. Children's Privacy
Our products and Site are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. Security
We implement reasonable technical and organizational measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:
Vitalcore Global Pte. Ltd.
68 Circular Road, Singapore 049422
Email: hello@vitalactive.co